Participatory Research
Permanent URI for this collectionhttps://knowledgedemocracydspace.com/handle/123456789/1075
Browse
Item Enabling Public Grievance Redressal Systems in Municipalities: An Operational Manual(Society for Participatory Research in Asia (PRIA), 2013)This report is about enabling urban municipalities with Public Grievance Redressal (PGR) systems, developed by PRIA India along with PRIP Trust in Bangladesh and SILAKA in Cambodia and supported by the United Nations Democracy Fund. The manual is based on a project carried out across cities in India, Bangladesh, and Cambodia between 2011 and 2013. Municipal accountability depends on citizens having a reliable way to raise complaints, and the manual lays out what PGR systems are and why they matter for governance that answers to the people it serves. Civil society organizations and municipal officials are shown working together at each stage, from assessing what already exists to mobilising citizens, building the capacity of staff and elected representatives, and eventually institutionalising complaint mechanisms within municipal structures. Challenges that surfaced during implementation find space here too: limited awareness among citizens, resource constraints within municipalities, and resistance from within bureaucracies that complaint systems often disturb. It provides examples and case studies from India, Bangladesh, Cambodia, and Malaysia to guide practitioners working to strengthen municipal governance.Item Participatory impact assessment: A pilot programme in South Asia.(Voluntary Agencies Support Scheme (VASS), 2002-03) Quinn, Marion; Clark, KevinThis report documents a South Asian pilot programme on Participatory Impact Assessment and argues that evaluation must move beyond expert-led measurement of outputs toward a continuous and democratic process in which communities themselves analyse change, define priorities, and shape future action. Drawing on experiences from India and Bangladesh, it shows how participatory approaches deepen both the quality and meaning of impact assessment by placing people’s lived realities at the center. Through methods such as group discussions, mapping, interviews, ranking, and reflective exercises, communities were able to examine shifts in confidence, leadership, access to services, household decision making, and collective organisation. The process also brought forward unintended outcomes, local constraints, and concerns that are often overlooked in conventional evaluations. A key contribution of the report is its insistence that impact assessment should happen throughout the project cycle rather than only at the end. When undertaken in a participatory manner, evaluation becomes not just a tool of measurement but a means of learning, accountability, and institutional improvement. It strengthens community capacities, deepens ownership, and helps organisations remain responsive to changing realities. This report is an important resource for understanding how people centered approaches can make development practice more accountable, reflective, and meaningful.Item Participatory impact assessment: Final report on a two-year pilot programme in South Asia and the Pacific(Voluntary Agency Support Scheme (VASS), 2003-06) Clark, Kevin; Quinn, MarionHow can development interventions become more accountable to the communities they engage with? This report presents the findings and lessons from a two-year Participatory Impact Assessment pilot programme carried out across South Asia and the Pacific with New Zealand NGOs, their regional partners, and local communities. Its central argument is that impact assessment must move beyond measuring short term outputs to understanding long term social change through the active participation of primary stakeholders at every stage of the project cycle. Across multiple case studies involving women’s empowerment, livelihoods, peacebuilding, and community facilitation, the report illustrates how communities can identify indicators, analyse change, and shape future directions of programmes themselves. It highlights key themes such as partnership, stakeholder involvement, gender justice, institutional learning, and the use of participatory tools including mapping, ranking, theatre, focus groups, seasonal analysis, and interviews. The report consistently emphasises that evaluation is not merely a technical review but a democratic and empowering process through which ownership is strengthened, unintended impacts are surfaced, and organisational accountability is deepened