Initiation Process in Designing New Forms of Work Organization: Tentative Experiences from India
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Date
1976
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Abstract
The report discusses the design of new work systems in India, focusing on experiments and projects within postal services. The document outlines the challenges faced, strategies employed, and the results of the trials, especially in post offices in Simla and Delhi. The integration of employees into decision-making processes and the redesign of workspaces are highlighted as key strategies for improving work motivation and efficiency.
Description
This document presents tentative experiences from India regarding the initiation of new work systems, with particular focus on the redesign of work processes in postal services. It details various efforts in the 1970s to implement more efficient and motivating work environments through active participation and collaboration between employees and management. The study evaluates the effectiveness of these initiatives through the experiences at multiple post offices, offering insights into the socio-technical analysis and changes introduced to improve both the work environment and service delivery.
Keywords
Work System Design, Organizational Change, India, Work Motivation, Sociotechnical Analysis
Citation
De, N. R. (1976). Initiation Process in Designing New Forms of Work Organization: Tentative Experiences from India.